Help with refunds for RailAway leisure offers.
Would you like a refund for your leisure offer? Here you will find the most important questions on this topic.
Exchanges and refunds.
As a general rule, RailAway leisure offers including a public transport ticket and a leisure ticket purchased online cannot be exchanged or refunded. Exceptions are set out in the General Terms and Conditions (GTCs). Please note the GTCs for SBB RailAway.
Refunds of partially unused multi-day offers or unused partial services (e.g. 2-day ski pass with only 1 day used, just one mountain lift/railway journey etc.) are handled by the provider of the leisure attraction or by your own insurance company.
Differences in price compared to tickets/leisure tickets purchased on site, from leisure partners or from third-party providers will not refunded.
It may happen that the leisure attraction included in the RailAway offer cannot be used due to unforeseen external circumstances, such as bad weather or technical restrictions. Once you start your journey to the excursion destination, the leisure attraction ticket can be refunded by the provider, but the public transport ticket cannot.
All information about refunds can be found in the general terms and conditions. Go to the SBB RailAway GTCs