Help with RailAway leisure offers.
Here you can find answers to FAQs about RailAway, Snow’n’Rail and reduced-price leusire offers.
Offer.
A RailAway leisure travel offer consists of a public transport ticket and a leisure activity, such as admission or a day pass for skiing. In many cases, you benefit from reductions on the additional product when you travel there with public transport.
You can get RailAway offers for individual travellers (individuals, couples, families, small groups up to 9 people) and for schools (from 10 or more people).
Online You can obtain most leisure offers online. Here you can buy your ticket for public transport as well as the ticket for your leisure activity. Even if you already have a public transport ticket or travelcard, you can still purchase the discounted leisure activity on its own.
SBB Contact Center All RailAway combined offers can be booked by calling the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).
At the ticket counter Selected RailAway offers are also available directly from staffed ticket counters. Here you can get your ticket for public transport and the ticket for your leisure activity. Even if you already have a public transport ticket or travelcard, you can still easily purchase the discounted leisure activity on its own.
RailAway offers for individual travellers can be purchased online.
RailAway offers for schools are not available online.
No, RailAway leisure offers are not available for purchase through SBB Mobile or SBB Preview. Good to know: RailAway offers can also be purchased on the go via your browser and various other operating systems. Simply enter the URL freizeit.sbb.ch into the browser on your mobile device.
Yes, this is possible. What’s important is that your ticket covers the whole route for your chosen leisure travel offer. When you purchase online, please choose «Ticket available» or «Other ticket to destination (e.g. GA, day pass)» under «Discount cards». Please note that our partners providing the additional product may check the details you have given.
Yes. When purchasing online, look for the percentage symbol at «Options for outward journey» or «Options for return journey». Please note that supersaver tickets are only valid for the connection selected. If the Saver Day Pass is cheaper than the ordinary fare, it is presented automatically.
Yes, the Junior Travelcard and the Children’s Co-Travelcard are also valid. Select the relevant discount card under «Discount cards» when purchasing online. Certain services are free with the Junior Travelcard and thus do not require a ticket.
Leisure offers.
In some cases, but not in others. This is possible for products from some leisure activity providers – however, only after the payment process is completed. On the payment confirmation page, you will then have the option of loading the offer onto your SwissPass card. You can also do this retrospectively via the link you receive in your confirmation email.
Snow’n’Rail.
In some cases, but not in others. For some mountain railways, you can load the activity onto your SwissPass directly during the booking purchase. Alternatively, you will get a voucher which can be exchanged for a mountain railway ticket when you arrive. SwissPass cards issued from December 2021 to May 2023 do not work in this ski resort. It is not possible to pass through the turnstile. Please select an alternative collection option for your ski ticket.
Older SwissPass cards (with a white bar) and cards issued from June 2023 (with «2.2» marked on the back) are not affected by this restriction and function normally.
The Half Fare Travelcard PLUS cannot be used as a payment method for RailAway leisure offers. In order to still benefit from the discount on leisure activities when travelling by public transport, please take the following steps:
Buy your public transport ticket at SBB.ch/en or on SBB Mobile. You can use the Half Fare Travelcard PLUS as a payment method here in the usual way.
Next, purchase the leisure offer on freizeit.sbb.ch/en/ by selecting the option ‘Ticket available’. To do this, an alternative payment method is required.
A public transport ticket entitles you to attractive discounts on all sorts of leisure time activities. The leisure offers can be purchased with any ticket. Please note that certain tickets have to be purchased separately in order to combine them with the leisure offer. When purchasing a leisure offer, please select the «Ticket available» option to benefit from the discount on the leisure offer when travelling by public transport, provided you already have a valid ticket. The affected tickets*, which must be purchased separately, are:
Leisure Travelcard
Special Day Pass
Modular Travelcard
Companion Travelcard
Day Pass for Friends
Companion Day Pass
Day Pass for Children
Duo Day Pass
*Subject to change, list not exhaustive
Refunds and reimbursements.
In general, exchanges and refunds are not available for RailAway leisure offers including a public transport ticket and a leisure ticket that have been purchased online. The GTCs set out the exceptions to this. Please note RailAway’s General Terms and Conditions (GTCs).
Verifiable refunds of partially unused multi-day offers or of unused partial services (e.g. 2-day ski pass with only 1 day used, just one mountain railway journey etc.) are handled by the leisure partner or by your own insurance company.
The price difference for tickets/leisure activities purchased on site or from a partner service cannot be refunded or repaid (for example partial operation, lack of snow).
Generally, no ski passes or other leisure activities can be exchanged or refunded. The GTCs set out the exceptions to this. Please note RailAway’s General Terms and Conditions (GTCs).
Snow’n’Rail.
Snow’n’Rail offers provide a public transport ticket combined with a 1-, 2- or 6-day ski pass for the ski resort of your choice.
When you buy a Snow’n’Rail offer, you can enjoy:
reductions on 1-, 2- and 6-day ski passes,
20% off public transport in the pre-season and off-season, and
a 15% reduction on equipment rental at Intersport Rent.
Snow’n’Rail offers are available exclusively online at leisure.sbb.ch.
You can find out whether you can load your chosen 1-, 2- or 6-day ski pass onto your SwissPass during the online purchase process for the Snow’n’Rail offer. If it is possible, you can load the ski pass onto your SwissPass card during the booking process.
You can find more information about your ski pass on the SwissPass at swisspass.ch: Go to the FAQs about ski passes on the SwissPass
SwissPass cards issued from December 2021 to May 2023 do not work at some ski resorts. It is not possible to pass through the turnstile. Please select an alternative collection option for your ski ticket.
Older SwissPass cards (with a white bar) and cards issued from June 2023 (with “2.2” marked on the back) are not affected by this restriction and function normally.
Yes. When purchasing online, look for the percentage symbol at «Options for outward journey» or «Options for return journey». Please note that supersaver tickets are only valid for the connection selected. If the Saver Day Pass is cheaper than the ordinary fare, it is presented automatically.
Due to technical limitations, dynamic pricing is not available for all RailAway leisure offers. Instead, discounts are offered on set prices and/or prices at check-out. Dynamic pricing is continuously being integrated and expanded further.
The discount is calculated based on the first day of validity of the ski pass. If this date falls within the period of a valid discount, the entire ski pass will be discounted. For ski passes which are valid for several days (e.g. a 2-day or 6-day ski pass) extending over a period with different discount phases, the discount for the first day of validity applies.
Yes, the outward or return journey by public transport is valid for a period of six days before and after your day of skiing. For the Snow’n’Rail offer, please select the days on which you would like the ski pass to be valid as well as suitable connections for your arrival and return by public transport.
Online purchase.
No, you can log in with your account or complete your order as a guest. If you do not have a SwissPass login, you can register at swisspass.ch. We recommend that you sign in with your SwissPass login. Your data will be saved for your next visit. What’s more, you can see an overview of your tickets at any time via your account.
After you have completed your order, a booking confirmation will be sent to the email address specified in the order. If you don’t see a message in your inbox, please check your spam folder or get in touch with our Contact Center on 0848 44 66 88 (CHF 0.08/min).
If you have any trouble or technical issues, the Contact Center will happily assist you. Alternatively, you can also report your issue using a convenient form.
SBB Contact Center tel. 0848 44 66 88 (CHF 0.08/Min.) (from 7am to 9pm, 7 days a week; waiting times sometimes to be expected)
The ski pass cannot be used until five minutes after you have received the order confirmation.
RailAway leisure offers can usually be purchased at the earliest 60 days before the desired travel date. Please note the date selection in the booking process.
In general, exchanges and refunds are not available for RailAway leisure offers including a public transport ticket and a leisure ticket that have been purchased online. The GTCs set out the exceptions to this. Please note RailAway’s General Terms and Conditions (GTCs).
Yes. To do so, simply enter the person’s surname, first name and date of birth when you place the order.
The ski pass is non-transferable. No cancellation, rebooking, reimbursement or cash refund is possible. The GTCs set out the exceptions to this.
SwissPass.
For most offers, you can load your ski pass directly onto your SwissPass if you have one. To do so, simply enter the identification number. For online purchases, you will receive confirmation by email.
Ski pass pick-up.
If you do not have a SwissPass, simply select the ‘Pick-up’ option during purchase and get your ski pass card directly from a machine or a point of sale on site at the mountain lift. If you want to pick up your ski pass card from a machine, either enter your confirmation number for the order or scan the QR code on your order confirmation.
Simply redeem your voucher code during the purchase process. Please do the following:
Select the leisure travel offer you want at freizeit.sbb.ch/en. Please note that certain promotional codes are only valid for selected offers.
Add the leisure offer to your shopping cart.
Click on ‘Enter promotional code’ in your shopping cart.
Enter the promotional code.
The discount will immediately be displayed in your shopping cart and will be automatically deducted from the purchase price. You can then complete the purchase as you usually do.
You can redeem RailAway voucher codes for most offers on freizeit.sbb.ch. Depending on the voucher code, different redemption conditions and product range restrictions may apply.
For technical reasons, RailAway voucher codes cannot currently be redeemed for the following offers on freizeit.sbb.ch:
Zoos & animal parks:
Animal’n’Rail Zurich Zoo
Adventure worlds:
Explore'n'Rail Lindt Home of Chocolate
Explore'n'Rail FIFA Museum
Explore'n'Rail Maison Cailler
Explore’n’Rail Olympic Museum
Explore'n'Rail Chocolarium
Explore'n'Rail Technorama
Explore’n’Rail Swiss Museum of Transport.
Explore'n'Rail Conny-Land
Mountain:
Mountain'n'Rail Brienzer Rothorn
Spas:
Bodensee-Therme Konstanz
Fortyseven thermal wellness spa
Zurzach thermal baths
Europa-Park:
RailCoaster Europa-Park
Europa-Park Resorts
School trips.
Schools (10 or more) enjoy the following advantages:
Day Pass for Schools for CHF 15 per person (aged 6-25) for a return journey within the GA area of validity.
Up to 20% discount on the school rate for the leisure activity (e.g. admission to the zoo, mountain railway/lift, etc.).
Comprehensive service (SMS notification, seat reservations, etc.).
Public and private schools, as well as youth groups, for example:
School children from the 1st to 9th year at public or private middle schools.
Schools for the deaf, blind and visually impaired.
Students from higher education institutes and universities.
Groups of young people from disabled youth institutes, orphanages and children’s homes.
Participants of ‘Youth + Sports’ events. (Day pass for schools is always available, there are individual exceptions for leisure services)
Youth groups such as scouts, Blauring or similar. (Day pass for schools is always available, there are individual exceptions for leisure services)
The following conditions must be met:
At least 10 passengers aged under 25.
Each school group must be accompanied by a person aged 16 or over. This accompanying person also counts as a participant.
For every 8 children/young people, there may be a maximum of two accompanying persons older than 16 years old.
Only the school day pass and offers without compulsory registration.
All RailAway offers for schools with compulsory registration can be purchased at a staffed public transport point of sale or by calling the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.)
Information concerning this is available in the RailAway General Terms and Conditions.
When booking a RailAway offer for schools, our employees take care of the reservation for the leisure activity. You don’t have to take any action.
If so, contact us using the contact form.