Help with RailAway leisure offers and Snow’n’Rail.
Here you can find answers to FAQs about RailAway, Snow’n’Rail and reduced-price combined offers.
Offer.
A RailAway leisure travel offer consists of a public transport ticket and a leisure activity, such as admission or a day pass for skiing. In many cases, you benefit from reductions on the additional product when you travel there with public transport. Reduced leisure travel offers are also known as RailAway combined offers.
You can get RailAway offers for individual travellers (individuals, couples, families, small groups up to 9 people) and for schools (from 10 or more people).
Snow’n’Rail offers are available exclusively online.
You can buy leisure travel offers online, by phone from the SBB Contact Center 0848 44 66 88 (CHF 0.08/min) or at any staffed public transport point of sale.
If you already hold a ticket for public transport, you can also purchase the discounted leisure travel offer on its own. To find out which sales channels sell the leisure travel offer you have chosen, check each specific offer.
RailAway offers for individual travellers can be purchased online.
RailAway offers for schools are not available online.
No, RailAway offers are not available for purchase through SBB Mobile or SBB Preview. Good to know: RailAway offers can also be purchased on the go via your browser and various other operating systems. Simply enter the URL freizeit.sbb.ch into the browser on your mobile device.
Yes, this is possible. What’s important is that your ticket covers the whole route for your chosen leisure travel offer. When you purchase online, please choose ‘Other individual ticket’ under ‘Discount cards’. Please note that our partners providing the additional product may check the details you have given.
Leisure offers.
Yes. When purchasing online, look for the percentage symbol at ‘Options for outward journey’ or ‘Options for return journey’. Please note that supersaver tickets are only valid for the connection selected. If the Saver Day Pass is cheaper than the ordinary fare, it is presented automatically.
Snow’n’Rail.
Yes. Please note that supersaver tickets are only valid for the connections selected.
If you want to combine the offer with a Saver Day Pass, please proceed as follows: select ‘Other own ticket’ under ‘Discount cards’ when purchasing the Snow’n’Rail offer online. Please note that you must buy the Saver Day Pass separately on SBB.ch or via the SBB Mobile app.
Yes, the Junior Travelcard and the Children’s Co-Travelcard are also valid. Select the relevant discount card under «Discount cards» when purchasing online. Certain services are free with the Junior Travelcard and thus do not require a ticket.
Leisure offers.
In some cases, but not in others. This is possible for products from some leisure activity providers – however, only after the payment process is completed. On the payment confirmation page, you will then have the option of loading the offer onto your SwissPass card. You can also do this retrospectively via the link you receive in your confirmation email.
SwissPass cards issued from December 2021 onwards (with an image of a mountain on the back, without the white strip) do not work at some ski resorts. It is not possible to pass through the Axess turnstile with these cards. Please select ‘Pick up’ as the collection option for your ski pass. This is an isolated problem and work is under way to find a solution. This fault does not affect oIder SwissPass cards (with a white stripe). They work normally.
Snow’n’Rail.
In some cases, but not in others. For some mountain railways, you can load the activity onto your SwissPass directly during the booking purchase. Alternatively, you will get a voucher which can be exchanged for a mountain railway ticket when you arrive.
Yes. Choose the option ‘Individual journey not including public transport’ when ordering. In this case, you can purchase just the additional service for the ordinary price (without a discount).
Refunds and reimbursements.
In general, exchanges and refunds are not available for RailAway offers including a public transport ticket and a leisure ticket that have been purchased online. The GTCs set out the exceptions to this. Please note RailAway’s General Terms and Conditions (GTCs).
The price difference for tickets/leisure activities purchased on site or from a partner service cannot be refunded or repaid (for example partial operation, lack of snow).
Generally, no ski passes or other leisure activities can be exchanged or refunded. The GTCs set out the exceptions to this. Please note RailAway’s General Terms and Conditions (GTCs).
Online purchase.
No, you can log in with your account or complete your order as a guest. If you do not have a SwissPass login, you can register at swisspass.ch. We recommend that you sign in with your SwissPass login. Your data will be saved for your next visit. What’s more, you can see an overview of your tickets at any time via your account.
After you have completed your order, a booking confirmation will be sent to the email address specified in the order. If you don’t see a message in your inbox, please check your spam folder or get in touch with our Contact Center on 0848 44 66 88 (CHF 0.08/min).
The ski pass cannot be used until five minutes after you have received the order confirmation. Once booked, the ski pass is automatically loaded onto your data carrier once you pass through the first turnstile. The loading process may take a little longer the first time (approx. three to four seconds).
Combined offers can usually be purchased at the earliest 60 days before the desired travel date. Please note the date selection in the booking process.
In general, exchanges and refunds are not available for RailAway offers including a public transport ticket and a leisure ticket that have been purchased online. The GTCs set out the exceptions to this. Please note RailAway’s General Terms and Conditions (GTCs).
Yes. To do so, simply enter the person’s surname, first name and date of birth when you place the order.
The ski pass is non-transferable. No cancellation, rebooking, reimbursement or cash refund is possible. The GTCs set out the exceptions to this.
SwissPass.
For most offers, you can load your ski pass directly onto your SwissPass if you have one. To do so, simply enter the identification number. For online purchases, you will receive confirmation by email.
Ski pass pick-up.
If you do not have a SwissPass, simply select the ‘Pick-up’ option during purchase and get your ski pass card directly from a machine or a point of sale on site at the mountain lift. If you want to pick up your ski pass card from a machine, either enter your confirmation number for the order or scan the QR code on your order confirmation.
Snow’n’Rail.
Snow’n’Rail offers provide a public transport ticket combined with a 1-, 2- or 6-day ski pass for the ski resort of your choice.
When you buy a Snow’n’Rail offer, you can enjoy:
reductions on 1-, 2- and 6-day ski passes,
20% off public transport in the pre-season and off-season, and
a 15% reduction on equipment rental at Intersport Rent.
Snow’n’Rail offers are available exclusively online at leisure.sbb.ch.
You can find out whether you can load your chosen 1-, 2- or 6-day ski pass onto your SwissPass during the online purchase process for the Snow’n’Rail offer. If it is possible, you can load the ski pass onto your SwissPass card during the booking process.
You can find more information about your ski pass on the SwissPass at swisspass.ch: Go to the FAQs about ski passes on the SwissPass
SwissPass cards issued from December 2021 onwards (with an image of a mountain on the back, without the white strip) do not work at some ski resorts. It is not possible to pass through the Axess turnstile with these cards. Please select ‘Pick up’ as the collection option for your ski pass. This is an isolated problem and work is under way to find a solution. This fault does not affect oIder SwissPass cards (with a white stripe). They work normally.
Leisure offers.
Yes. When purchasing online, look for the percentage symbol at ‘Options for outward journey’ or ‘Options for return journey’. Please note that supersaver tickets are only valid for the connection selected. If the Saver Day Pass is cheaper than the ordinary fare, it is presented automatically.
Snow’n’Rail.
Yes. Please note that supersaver tickets are only valid for the connections selected.
If you want to combine the offer with a Saver Day Pass, please proceed as follows: select ‘Other own ticket’ under ‘Discount cards’ when purchasing the Snow’n’Rail offer online. Please note that you must buy the Saver Day Pass separately on SBB.ch or via the SBB Mobile app.